Our Return, Exchange & Refund Policy is as follows:
(RGA= returned goods authorization)
- Refund term of validity is 30 days (from the date you receive the items). Colinmewill do not accept refund application when validity expires.
- Please provide the reason and photos at firstname.lastname@example.org. Two sides reach an agreement on part or full refund. Then, Colinme will issue an RGA number. Write the RGA and order number on the package. Colinmedoes not accept refund for the goods were returned without an RGA number.
- Colinme offer size chart by centimeter unit for each item, Colinmewill only offer an exchange, not refund for the error of measurement made by the customer, the customer is responsible for all of the return freight charges.
- Make sure the color and pattern correct before Colinme dispatch goods. Colimedoes not accept exchange or refund for the wrong purchase.
- The following items cannot be returned or exchanged: Custom Made Dresses, jewelry, shoes, boots, sandals, bags, and other accessories.
- Final sale and clearance item(s) is not eligible for return and exchange.
- For the purchased items, only size exchange will be allowed. We do not accept change for another kind of item.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will not get the refund.
Refunds will be done after Colinme receive returns and checked the items.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours for PayPal and 7-15 business days with the credit card for your refund to appear. (if not appear, please contact at email@example.com)
- Shipping address: Longshan Road, Xinwu District, Wuxi City (Please contact us at firstname.lastname@example.org to get the full address! Thank you! )
- Disclaimer: We do not accept refunds for improper due to address reasons. Please check your order message after you place the order! Thank you!